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Return of damaged products
If the product or products purchased is defected or damaged, it is possible to return it within 1 week (maximum) from receipt of goods. In order to change DVDs or CDs, simply send an e-mail request and once received our green light by e-mail, please send defective items via priority or registered post service, to Markuee Via dei Mille, 51, 27100 Pavia.
A copy of the same product (if available) will be sent you, at our expense, in exchange for the defective items. If the product is not available it will be replaced by another of equal value.

Right to recess
Under the provisions of Legislative Decree no. January 15, 1992 and Legislative Decree No. 50. May 22 1999 185, the buyer has the right to recess from the purchase of goods ordered by this site, without any penalty and without giving any reason, within 10 working days from the date of receipt of the goods which must be still as originally packed.
To express the right of recess it is necessary to send a letter to:
Markuee - Via dei Mille, 51, 27100 Pavia
highlighting to apply the right of recess as per D. LGS. 185/99 of 22 May 1999 and implementation of the EU Directive 97/07/EC, and providing:

  • The product code for which you decide to express the right of recess
  • personal details (surname, name, address, phone number and Bank Account to be used for refund, ABI and CAB codes of the bank).
    Markuee will make a bank transfer to the account number provided and will confirm the transaction by e-mail. The refund does not include any shipping cost.

    All data collected will be electronically treated in strict confidence and may be used by Markuee for the transmission of information and/or to send commercial offers.
    At any time you may request correction, addition, cancellation and/or blocking of your data in compliance with Art. 13 of law 196/03.
    Markuee, upon your permit, may use your personal data for commercial purposes and statistics, in order to provide you with special offers and information on future services, products and business initiatives.
    Markuee is obliged to cooperate with the competent authorities in case law or procedural rules require to give customer information.
    To obtain cancellation or modification of the personal information the holder must send the request to the responsible of data management via registered letter at:
  • Markuee Via dei Mille, 51, 27100 Pavia.

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